Privacy Policy

Introduction

EXCLUSIVE WATCHES (PTY) LTD (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers and visitors (“you” or “your”). This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and engage with our services.

1. Information We Collect

a. Personal Information:

  • When you make a purchase, register an account, or sign up for our newsletter, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.

b. Non-Personal Information:

  • We may collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website. This information helps us understand how our website is used and improves our services.

c. Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

2. How We Use Your Information

a. To Process Orders:

  • We use your personal information to process and fulfill your orders, including shipping, payment processing, and providing customer support.

b. To Communicate with You:

  • We may use your contact information to send you order confirmations, shipping updates, and marketing communications. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email.

c. To Improve Our Services:

  • We use non-personal information to analyze website usage, improve our products and services, and enhance the overall user experience.

d. For Legal and Security Purposes:

  • We may use your information to comply with legal obligations, prevent fraud, and protect the security of our website and customers.

3. Information Sharing and Disclosure

a. Third-Party Service Providers:

  • We may share your information with trusted third-party service providers who assist us with payment processing, shipping, email communications, and website analytics. These service providers are required to protect your information and use it only for the purposes specified by us.

b. Legal Requirements:

  • We may disclose your information if required by law, such as in response to a court order or government request, or to protect our rights, property, and safety.

c. Business Transfers:

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

a. Access and Update:

  • You have the right to access and update your personal information at any time by logging into your account on our website or contacting us directly.

b. Opt-Out:

  • You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or contacting us. Please note that you may still receive transactional emails related to your orders.

c. Data Deletion:

  • You may request the deletion of your personal information by contacting us. We will comply with your request unless we are required to retain certain information for legal or business purposes.

6. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

EXCLUSIVE WATCHES (PTY) LTD
Email: sales@exclusivewatches.co.za
Phone:+27 60 983 9142
Address: Somerset West, Cape Town, South Africa

Thank you for trusting EXCLUSIVE WATCHES (PTY) LTD with your personal information. We are committed to safeguarding your privacy and providing you with a secure shopping experience.